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Frequently asked questions

What makes TECH Rx different from other IT/Tech Support service providers?

We offer flexible, month-to-month subscriptions. Think of it like a gym membership for your tech! Need help setting up a new device? We've got you covered. Stumped by a software update? Our experts are just a call, chat, or remote access session away.


Here's the beauty of Tech Rx:

  • US-based support: Real people, real answers, real fast. No time zone headaches!

  • Affordable monthly plans: Pay only for what you need, when you need it.

  • Remote access convenience: No need to lug your machine anywhere!

  • Expertise at your fingertips: From printers to passwords, we've got your back.


 
How much are your services & how can they be paid for? â€‹

We offer TWO flexible payment options* that you won't find ANYWHERE in our line of work, formulated to save you the up-front cost, and back-end worry of a lengthy contract. 

How do your techs help us from ANYWHERE in the country at ANY time?

Our Specialists offer remote support at YOUR discretion. Our method REQUIRES the end-user to provide us with a unique passkey in order to attain access to their laptop/device, which is no longer valid upon termination of the session (which can be terminated by the user at any time).


Where are you located?​

We have Specialists based in the PST, CST, & EST time zones to ensure each and every one of our valued customers receives a prompt response and the gold standard of professional service. 

What is a Support Session?


A Support Session is initiated when you (the patient) require further assistance beyond the Self-help articles & chat support. These Support Sessions are priced based on the payment method you decide on.

What is Tech Insurance?
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